CUSTOMER SERVICE & SUPPORT

MCE offers turnkey service and support that requires little to no involvement from your IT staff.

We understand that information systems teams are overwhelmed with supporting hardware and software systems, and MCE was developed with that in mind. We created MCE to be a turnkey solution that has little or no impact on your IT staff. Once your mobile devices are activated through your cellular provider, we take ownership of all support needed to operate MCE.  There is no configuring MCE for your local network or installing cumbersome software on your lab’s network. All you need is a browser to access our web portal and you can manage your couriers, create routes, and track specimens.

Features:

• Cloud-based software
• 24/7 Customer Support
• Mobile Device Management (MDM) – MCE can access courier devices remotely to resolve issues.
• Device Repair Services
• Online Help Desk – Report problems, ask questions, or submit a device repair request.