ABOUT: TESTIMONIALS/ROI

Over 92% Customer Satisfaction

 

We work hard to keep customers happy with MCE features and services. Over 92% of customers surveyed are “Very Satisfied” with MCE solutions. But, don’t take our word for it, click through to see what MCE customers have to say. 

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Specimen Left At Doctors Office

 

During a lab scan, the scanning person was alerted to a missing specimen. The courier searched their cooler and vehicle and found nothing. The courier then went back to the physician office and the specimen was still sitting on the counter.

Increase Our Bottom Line

 

Prior to using MCE we had difficulty with labs that were unaccounted for from outlying offices. Providers would claim that the specimen was “sent with the courier”. With the addition of MCE we were able to reduce the number of the unaccounted for specimens and increase our bottom line by reducing the number of courtesy labs we were offering.

No Longer Blamed for Lost Specimens

 

With MCE we are able to dispatch very easy. We can also find out if we picked-up and dropped-off specimens, as we were getting blamed for lost specimens. Now we can prove it was not us.

Track Specimens, Couriers, AND Non-Specimens

 

MCE has provided us with additional tracking for the office couriers, for specimens, AND non-specimen pick-ups/drop-offs.

Real-time Tracking

 

MCE has benefited us through real time tracking which proved a specimen was picked up. We intend to use this same feature for tracking our money deposits starting 2020

Alerts To Missing Specimens

 

Now we recognize when all samples have not been scanned to the lab.

Specimen Left in Vehicle

 

A couriers device alerted them that they had a specimen that had not been lab scanned. Courier then retrieved the specimen from the vehicle as it had fallen out of the cooler.

Verify Courier Stops

 

We appreciate the ability to verify at what time a courier has stopped at one of the locations on their route and also the ability to realize when a specimen has not been received and track where it potentially could be.

We No Longer Doubt Pick-ups

 

MCE has helped on multiple situations where a missing specimen was in question or if a pick up was made or not. A simple specimen search has resolved many issues and we no longer have any doubt if a courier made a pick up or not.

Alerts for Undelivered Specimens

 

The specimen alerts us for any undelivered specimens to makes sure everything we have picked up gets delivered.

Meets Requirements

 

MCE provides a tracking system that meets requirements for patient and specimen tracking. This was always my goal with working with your team and you accomplished this for me.

MCE Eliminates Human Error

 

Every stop is displayed on the handheld, which can be customized by day of the week. It all but eliminates human error based on different office schedules.

Locate Drivers

 

Extremely helpful when you need to locate a driver.

Eliminated the Guesswork

 

With MCE we virtually eliminated the guesswork. If there was an error in the reconciliation process at the time of the delivery, the system would alert them, so it’s basically foolproof.

RETURN ON INVESTMENT

Preventing the loss of just one biopsy justifies this system. A client audit validated cost savings of lab couriers using MCE vs contract couriers at savings of $1.23 per stop.

Calculated savings:

  • 500 stops=$615 per day; $3,075 per week; $159,900 per year

 

Let Us Know How We Can Help

Thanks for your interest in Medical Courier Elite! If you're interested in learning more about our solution and how it can help your Zebrabusiness, we'd be happy to schedule a demo, provide a quote or answer any questions you may have.

181 East Evans St. | Florence, SC, 29506
Phone: 843-656-2084 or 877-331-7427
www.medicalcourier.com
contact@medicalcourier.com